The Effect of E-Government Systems on Public Service Efficiency: A Case Study of Government Agencies in Taraba State
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- NGN 5000
Background of the Study
E-government systems leverage digital technologies to streamline public service delivery, increase transparency, and improve the efficiency of government agencies. In Taraba State, various government agencies are beginning to adopt e-government systems to enhance service delivery, reduce corruption, and improve public access to government services. This study aims to explore how the implementation of e-government systems has impacted the efficiency of public services in the state (Jibril & Mohammed, 2023).
Statement of the Problem
While e-government systems have the potential to revolutionize public service delivery, there are concerns about their implementation and effectiveness in Taraba State. Challenges such as inadequate infrastructure, digital illiteracy, and resistance to change may hinder the full benefits of e-government systems. This study will evaluate the effectiveness of e-government systems in improving public service efficiency and the factors influencing their success (Abdullahi & Sani, 2023).
Objectives of the Study
- To assess the impact of e-government systems on the efficiency of public services in Taraba State.
- To evaluate how e-government systems affect transparency, service delivery time, and citizen satisfaction.
- To explore the challenges and opportunities associated with the implementation of e-government systems in government agencies.
Research Questions
- How do e-government systems improve the efficiency of public services in Taraba State?
- What impact do e-government systems have on transparency and citizen satisfaction?
- What challenges do government agencies face in implementing e-government systems, and how can they be overcome?
Research Hypotheses
- E-government systems significantly improve the efficiency of public services in Taraba State.
- The adoption of e-government systems leads to increased transparency and citizen satisfaction.
- Government agencies in Taraba State face significant challenges in implementing e-government systems.
Scope and Limitations of the Study
This study will focus on government agencies in Taraba State that have adopted e-government systems. Limitations may include challenges in gathering data from government officials and citizens who are not fully familiar with e-government services.
Definitions of Terms
- E-Government Systems: Digital technologies used by government agencies to improve service delivery, transparency, and public engagement.
- Public Service Efficiency: The ability of government agencies to deliver services to the public in a timely, cost-effective, and transparent manner.
- Citizen Satisfaction: The level of contentment experienced by citizens regarding the quality and efficiency of government services.
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